After a seller has established good ratings and has accumulated some positive buyer feedback, that holds is released. The funds held are used to provide refunds when a buyer is able to show that an item doesn’t match its description. New sellers will find that eBay puts a hold on their accounts for a certain period of time.
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Returns are equally expensive, and one of the most common reasons for them is items not being described accurately. Replacement is expensive and without a signature, eBay almost always sides with the buyer. Experienced sellers recommend requiring a signature for delivery of orders over $150. Tracking numbers that show successful delivery to a buyer’s address are a seller’s best friend. When that happens, it’s up to the seller to provide proof that they shipped the item. Sometimes buyers will even claim that an item never arrived when it actually did. As a result, sellers often have to replace items that are defective, damaged in shipping, or that never arrive, to maintain their high ratings. Online industry giants like eBay have high customer satisfaction requirements. The necessity of guaranteeing customers a safe and satisfying online shopping experience is one reason that customer expectations are now at an all-time high. Today, it’s even safer for shoppers than for sellers. It took nearly two decades, and a lot of security software engineering, for people to trust that they could shop online safely. We’ve come a long way since the first online sale in 1994. Your customers want to know their personal information is as safe and protected as their packaged items are during shipping. When it comes to online shopping, trust is important. Those ratings tell your customers that your business has earned and maintained trust over time. Effective communication with their manufacturers, suppliers, and shipping carriers is essential for maintaining high customer satisfaction ratings. Sellers on eBay need multiple suppliers, so they need a software system with multi-channel capability to stay connected.
Ebay inventory management software free trial#
Once you’ve done a little research, you realize quickly that even the more trusted free trial offers like Zoho inventory doesn’t stay free once your business starts to grow. That kind of eBay inventory management magic doesn’t happen without a comprehensive, fully scalable system designed specifically for e-commerce.
![ebay inventory management software free ebay inventory management software free](https://theecommmanager.com/wp-content/uploads/2022/02/Zoho-Inventory-Management-Software-Screenshot-1024x603.png)
Chances are the people on that list didn’t achieve those numbers using free eBay inventory software. Error-free inventory tracking, bundling, and forecasting are among some of the capabilities you’ll need to succeed in those four categories. Here are the four categories that sellers on eBay are rated on: accurate item description, communication, shipping time, and shipping charges. What items are consistently popular and the categories that customers rate sellers on are two of the most important questions they can help answer? This seller is at the top of this month’s list of eBay superstars. So they’ve sold at least that many items and yet, somehow, they still have a customer satisfaction rating of 99.4%.
![ebay inventory management software free ebay inventory management software free](https://sm.pcmag.com/t/pcmag_au/review/d/dell-ultra/dell-ultrasharp-27-4k-premiercolor-up2720q_uw38.1200.jpg)
Some of them seem too good to be true, like when you see that someone has had 10,154,602 take the time to give them positive feedback after a sale.
![ebay inventory management software free ebay inventory management software free](https://d3g4zhtkdvou35.cloudfront.net/wp-content/themes/api2cart/images/industries/erp-schema-1.png)
You might wonder how the most popular sellers on eBay keep their customer satisfaction ratings so high.